Kezzaro: Privacy Policy

Draft, not legal advice. Prepared for review before any use.

Publisher: Rebusque Labs LLC (“we”, “us”), the developer of Kezzaro. Last updated: November 13, 2026 Contact: Support email: [email protected]

1. What Kezzaro is

Kezzaro is an add-on for the ServiceM8 job-management platform. It records your staff members’ ticket and licence expiry dates, sends expiry reminders, and warns your office when someone is booked on a job that needs a ticket they don’t have recorded or that will have expired. Kezzaro is developed by Rebusque Labs LLC. It is not developed by ServiceM8.

2. Data it handles

Kezzaro handles only the data it needs to work: - Staff names and staff IDs from your ServiceM8 account. These are used to show the ticket list, send notifications and name the staff member in a warning. - Ticket types and expiry dates that you enter, plus an optional reference number (for example, a licence number) if you choose to enter one. - Job and booking IDs and details: the job number, job category, job badges, the booked staff member and the booking date. These are used to work out which tickets a booking needs. - Your settings: chosen notification recipients, reminder days, time zone, and whether diary notes and holder reminders are on. - A small run record: the date reminders last ran, and which warnings were already sent so they aren’t repeated.

Kezzaro does not access customer contact details, quotes, invoices, payments, or any accounting data. It does not store photos or scans of tickets.

3. Where the data is stored

• Everything listed in section 2 that Kezzaro stores is kept in ServiceM8’s add-on storage for your ServiceM8 account. That storage is part of ServiceM8’s platform and is limited to this add-on.
• Kezzaro runs on ServiceM8’s add-on hosting.
• We do not copy your data to our own servers or databases.

4. Who processes the data

• ServiceM8 hosts and runs the add-on and stores its data, under ServiceM8’s own terms and privacy policy.
• We use no other third-party processors. No analytics, advertising, email or SMS services receive your data.
• We don’t sell, rent or share your data. We may disclose it only where the law requires us to.

5. What Kezzaro creates in your account

• ServiceM8 notifications to the staff you choose: booking warnings and expiry reminders.
• If you turn on diary notes, a short plain-text note in the job diary when a booking is flagged. Diary notes become part of your job record, and Kezzaro can’t edit or delete them afterwards.

6. Technical logs

ServiceM8’s hosting records technical logs for each run of the add-on. The logs we write contain your ServiceM8 account ID, the type of event and any error message. They don’t contain access tokens or ticket details. Those logs are kept by ServiceM8’s hosting under ServiceM8’s own retention settings. We can’t extend or shorten how long ServiceM8 keeps them, and we don’t keep separate copies of the logs.

7. Retention and deletion

• Stored data stays in your ServiceM8 account until you delete it. ServiceM8’s documentation says add-on account storage has no automatic expiry.
• Deactivating Kezzaro stops it running and revokes its access to your account. Because it is not documented whether ServiceM8 then removes the stored data, delete it in Kezzaro before you deactivate if you want it gone.
• Delete all data: on the Kezzaro screen, type DELETE and choose “Delete all Kezzaro data”. This removes all ticket types, staff tickets, rules, recipients and settings, and the record of warnings already sent. You can also delete individual ticket types and staff tickets on that screen. These controls are available to staff whose ServiceM8 role can change Kezzaro settings. If you want help deleting the data, email [email protected] while Kezzaro is still active and we’ll help you delete it or explain the options. After deactivation, we may no longer have access to delete it ourselves.
• Diary notes already posted to jobs remain part of your job records (see section 5).

8. Your rights

• You can view, correct and delete Kezzaro data at any time from the Kezzaro screen.
• Depending on where you are, privacy laws may give you or your staff further rights, such as access, correction, deletion or objection. These include the Australian Privacy Act, New Zealand’s Privacy Act 2020, UK GDPR, and US state laws.
• To use these rights, or for questions, contact us at the support email above. Your business is responsible for the staff data it records. We’ll help you respond to staff requests.

9. Responsibilities

• You (the ServiceM8 account holder) decide what ticket data to record. You’re responsible for having a lawful basis to record your staff’s ticket details, and for keeping them accurate.
• We are responsible for using that data only to provide Kezzaro as described in this policy.

10. Security

Each time Kezzaro runs, ServiceM8 gives it a short-lived access token limited to the permissions it needs. We don’t receive or store your ServiceM8 password or any long-lived tokens.

11. Changes

If we change this policy, we’ll update this page and the “Last updated” date.